About Royal Dog Walking

Many pet experts and veterinarians believe keeping your pet in their home environment reduces the risk of exposure to illness and eliminates the stress and anxiety by being in their own environment and in the loving care of a professional caregiver.

Royal Dog Walking offers in-home professional pet care for dogs and cats. We also care for other household pets like guinea pigs, birds, rabbits, hamsters, reptiles, fish, and other friendly pets. Our team comes to you and takes care of your pets in their own home. Whenever you work long hours, travel, recovering from surgery, or whatever the reason, we will be there to care for your furry babies when you can’t be. Royal Dog Walking provides all pet owners with a customized care plan to fit their specific needs. We will review your care plan with you during your initial consultation.

Of course! Many seasonal clients or clients who travel with their dogs and hire us to check on their property, collect mail, water plants, etc. while they’re away.

No. Royal Dog Walking believes that animals are the most comfortable in their homes, therefore we do not board them in ours. We care for them in the comfort of their own home. However, we do overnight pet sitting, or we can stay extra hour(s) to provide extra love and care in the evening (please call for availability)

No, we don’t charge extra per pet if they belong to the same owner. However, if you have more than one animal, the visits typically take at least 30 minutes to care for all of them properly. Once we establish a routine with your pets, we can adjust the visit time accordingly, depending on your pet’s needs and how long it will take to care for them.

Our Normal Hours are 8 am-8 pm

(Last visit booked by 7:30 pm)

Daily time slots at the following:

Morning is between 8 am-10 am

Late Morning is between 10 am-11 am

Midday is between 11 am-3 pm

Afternoon is between 3pm-5:30pm

Early Evening is between 5:30 pm-7 pm

Evening is between 7 pm-8 pm

We also offer after-hours visits (before 8 am or afternoon 8 pm) for an additional $10 per visit.

Overnights 10 hours stay / 9pm-7am

Sometimes longer depending on the schedule

For dog visits at least two trips per day, there will be no more than 12 hours between visits. However, we recommend at least every 8 hours for adult dogs between visits, and every 3-4 hours for puppies less than six months old.

For cats, at least one visit every day or every other day.

• We offer 15, 20, 30, 45, 60 minutes visits
• Also, provide more extended evening visits customized to your pet needs
• Options: 1, 1.5, or 2 hour extended visits
• Overnight 10 hours long/overnight stay with your pet at their own home

Please note:

Our 15 minutes visits are available (in Abacoa) for cat sitting, puppy training, senior or low energy dog. This service is not available for clients who are traveling or live outside of Abacoa. We don’t believe 15 minutes is enough time to care for dogs properly. They need daily interaction and enough time for feeding, walking, and to go potty. We recommend at least 20-30 minutes visits to provide the proper care for their needs so we can keep them content, happy, and calm until the client returns home.

It is an initial registration meeting where the client can meet their assigned pet sitter before the first service. During the consultation, your pet care provider is introduced to your pet(s). The pet care provider will then go over your pet care routine, the forms, and details on how to best care for your pets and your home. Confirm the schedule, collect keys, or provide you with a lockbox. There is a $15 fee for the initial registration meeting, which covers the pet sitters’ time and administrative cost.

For regular weekly and occasional dog walking, we schedule monthly and latest by Friday for the upcoming week!

Failure by the client to provide ample notice could result in additional fees or us not being able to accommodate the request due to the schedule being full

For vacation and overnight, please send us the requested service as soon as you have your traveling dates. The more notice we have will ensure you a spot in our schedule! Please call us for availability if you need overnight care!

We understand what it’s like to have a busy and ever-changing schedule! We have a very flexible cancellation policy for our clients!

Pet owners must make cancellations for vacation pet care at least 48 hours before the service. For dog walking, pet owners must give a 24-hour notice before their service!

Cancellation fees:

• For vacation pet care, 20% of service total if not canceled in 48 hours before the first service. Dog walking will be charged full price for last than 24 hours notice.
• For overnights and extra care package: Pet owners needing to cancel must do so seven days before your first service 
• The cancellation fee for overnight is 20% of the service total, and the rest will be a credit toward any future visits.

Please note we are only able to book one (max two) clients in an hour depending on the service and travel time. We dedicate our time to your pets’ care and like to ask you to please respect our pet sitters’ time. Royal Dog Walking asks that pet owners give us proper notice so we can fill that spot when someone else requests service for the same time frame!

No.  To ensure no pets are left out of the schedule we offer clients an easy to use scheduling program for your convenience, your pet(s) safety and your peace of mind. You can download the App to your Apple or Android device.  Royal Dog Walking will not be held liable for visits scheduled without our scheduling system.

We have an easy to use payment system built into our scheduling platform. Royal Dog walking sends all of the information to the client before the service. Once you set up the account information you can make a payment any time, anywhere with our user friendly app.

All invoices must be paid in full by the client four days before the service (to allow processing time) for vacation, occasional, and overnight services. There will be $25 late fee apply if payment not made by the time of service.

For weekly and midday clients, they will receive the invoice by weekly or the end of each month.

No, we don’t accept checks.
The client must make all payments for services through the app. However, if the client wishes to leave cash as a gratuity for their pet sitter, please make sure to leave a note with it, so the sitter knows you’ve left the cash for them.

We Charge additional $10/visits on the following holidays:
New Years Day, January 1st
Martin Luther King Day, 3rd Monday in January
President’s Day, 3rd Monday in February
Easter
Memorial Day, last Monday in May
Independence Day, 4th of July
Labor Day, 1st Monday in September
Thanksgiving Day, 4th Thursday in November
Christmas Eve
Christmas Day
New Year’s Eve

100% of the holiday fees are paid to the sitters.

If you are an existing client, you more than likely already have a lockbox and can get in. If you don’t have a lockbox, call us between our regular business hours, and we will do our best to accommodate! Please call us for availability!

$20 Charge applied